FindBay return policy
Shop confidently. We’ve got you.
If your order arrives damaged or you receive a different product than the one you ordered, we will make it right—simply, fairly, and with no unnecessary back-and-forth.
When returns are accepted
We accept return and refund claims when you receive a damaged product or a product that is different from your order.
How to raise a claim
Send an email to our support team with your order details, a clear unboxing video, and images of the product you received. This helps us review your claim quickly and accurately.
- Email: findbaysupport@gmail.com
- Include your order number
- Attach the complete unboxing video and clear product images
Our promise to you
Once we confirm that your item arrived damaged or different from what you ordered, we will refund your money—no questions asked.
Raise a return claim